At TLC Label, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience.
ALL RETURNS MUST BE SENT BACK WITHIN 7 WORKING DAYS (MALAYSIA) / 14 WORKING DAYS (OUTSIDE MALAYSIA) OF RECEIVING YOUR PURCHASE.
Dear valued customers, kindly follow the instructions below to return your purchase:
- All returns must be sent back within 7 working days (orders within Malaysia) AND 14 days (orders outside Malaysia) upon receiving your order & it has to be informed to our customer service. We will not allow any exchange/refund if you fail to return the item/s within the stipulated time.
- Sales items is not allow for return or exchange.
- Promotion item(s) (E.g Early Bird promotion) is allowed for size exchange. A coupon code equivalent to the discounted purchase price of promotion item(s) will be issued.
- Size exchange are provided for all items (except sales items, intimates and free sized items). A coupon code equivalent to the purchase price of the item(s) will be issued. All Shipping fee during the procedure for size exchange will be borne by customer.
- Size exchange are not allow for change in design or color.
- Size exchange must be done for an item(s) in its original condition (tag attached, unworn, unwashed and unaltered). All items are not to be soaked. If colour runs due to this reason, item/s is strictly not returnable.
- We reserved the right to reject any return item(s) if it does not meet the conditions.
- Exchange can only be done once per order.
- Cash refund is allowed only for defect parcels, out of stock and mis-shipment.
- Buyer is responsible for the shipping cost of returned item(s) except for defective item, out of stock and mis-shipment. Return parcel for defects, out of stock and mis-shipment will be borne by TLC & tracking number has to be inform to our customer service.
- Buyer is responsible for the item until it reaches us and kindly retain all proof of mailing until an acknowledgement has been sent.
- Any used/credited reward points/discount codes for the returned order will be voided and not refundable/re-usable.
*Color of products may varies due to studio lighting used and please allow 30% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.
*There might be 1cm-3cm differences in the measurements given due to the different stretchable quality of the material. Please do check the measurements given in our products and compare with your existing dresses for best fit. Otherwise please email us your stats to gauge your best fit.
*For printed items, the prints may vary in terms of symmetry/alignment/slight color patches for each piece and return due to this reason is not considered a defect.
Please email our after sales support team for the all exchange and return matters. Please allow 48 hours for review and response. Kindly note that any other messages via social media or phone will not be attended.